ORDR Project Case Study

Context

The customer is a fast-growing digital solution provider in the hospitality industry, catering to a diverse range of businesses such as hotels, restaurants, bars, and venues. Their team specializes in delivering innovative digital experiences, aiming to simplify and make the ordering and payment processes within the hospitality sector. With a growing need for a more efficient system to manage in-room services, guest orders, and payments, the customer realized that existing manual and outdated processes were hindering both operational efficiency and guest satisfaction.

In search of an MVP solution, they sought the expertise of a technology partner who could guide them through the process and cover all the development cycle. Recognizing the increasing demand for seamless guest experiences, they approached us as a consulting and technology partner to help build a platform that could not only address the immediate operational challenges but also scale with their growing business needs.

Solution

The ORDR platform was built to offer a range of features that meet the needs of both businesses and guests. Here’s how the solution works:

1. Intuitive Ordering Process: Guests can easily place orders through QR code scanning, which takes them directly to a digital menu on their device. Payment is processed through integrated gateways like Revolut and Stripe for quick and secure transactions.
2. Dashboard Analytics: The business dashboard provides real-time analytics on orders, sales, and revenue tracking, enabling businesses to make informed decisions.
3. Customizable Profiles: Businesses can personalize their profiles with their name, tagline, logo, and banner. Additionally, they are provided with a unique URL for their online ordering platform.
4. Dynamic Menu Setup: The menu setup process is simple and adaptable, allowing businesses to update their offerings quickly. QR codes are dynamically generated for each update, ensuring that guests always have access to the latest menu items.
5. Order Fulfillment: Businesses receive detailed orders via email, helping them streamline the process of fulfilling guest orders promptly.
6. AWS Hosting: The entire application is hosted on Amazon Web Services (AWS), ensuring high availability, scalability, and security.

Technology and Tools

To build the ORDR platform, the following technologies and tools were leveraged:

• Frontend: React and TypeScript for building a responsive and interactive user interface.
• Backend: Python and FastAPI for server-side functionality.
• Payment Integration: Revolut and Stripe for seamless and secure payment processing.
• Database: Postgress for storing business and guest data.
• Analytics: Custom-built dashboard with data visualization for order and revenue tracking.
• Hosting: AWS for scalable hosting and server management.
• QR Code Generation: A dynamic system for generating and updating QR codes based on menu changes.

Results

The customer implemented the ORDR platform and achieved the following results:

• 30% reduction in operational costs due to streamlined ordering processes, reduced manual intervention, and more efficient payment systems.
• 40% faster order fulfillment time, thanks to real-time order tracking and automated processes for businesses.
• 35% increase in guest satisfaction, as reflected by higher engagement and faster service delivery via the intuitive ordering system.
• 99% uptime and reliability, ensured by hosting the platform on AWS for high availability and scalability.